Privacy policy.
PRIVACY POLICY
Introduction
Updated 1.3.2022
At Ivee, we’re committed to protecting the privacy and security of your information. Whether you are a veterinary healthcare provider or a pet owner, we know the privacy of your information is important. This policy is designed to help you understand what information we collect, why we collect it, how we use it, and how you can manage your information with us. Ivee strives to improve the health of companion animals, and to improve the experience of the people involved along the way. Information you provide to us allows us to alert veterinary healthcare providers to anomalies in patient’s health, to notify veterinary healthcare providers when there is a specific outbreak in disease, and to provide easy-to-read and understand access to dynamic dashboards that pertain to all aspects of a pet’s healthcare. In order to do these things, we collect both personal and non-personal information in a few different ways.
Information you provide to us
We collect information at several different points as we interact with you. This includes when you create an account, access the platform, chat with customer success, speak with your account representative, use one of our operational intelligence software tools, and products or services, register for our newsletter, participate in promotions, or participate in surveys. The information we collect includes things like the name of a pet owner or veterinarian, a pet’s name, pet health updates, mailing addresses, email addresses, telephone numbers, payment information, and passwords.
Information we collect when you use our product and services
When you use our products and services, we collect information about how you are using them and how well those products and services are working. For example, this can include usage data, device data, or patient information management systems (PIMS) data. Our products, websites, and emails utilize technology to collect information. This includes things like web beacon data in emails, cookies, and flash cookie data and device data such as IP addresses, operating system types, and browser types when you use our website. You can adjust your settings in your device browser to disable some of these if you prefer not to share this information. We also collect data when you use our veterinary operational intelligence software tools, and products, including information in user accounts. Each of our veterinary operational intelligence software tools and products is subject to your consent when you subscribe to the product, and each product has its own terms and conditions. You can withdraw your consent at any time by unsubscribing from the product and discontinuing use.
What we do with data – Veterinary healthcare providers
For veterinary healthcare providers accessing our website, platform, operational intelligence tools (dashboards, scorecards, reports, analysis) or other products, or downloading apps from our websites, we collect data in user accounts, and we may access use, and archive information, to ensure that business and health insights and patient records are always consistent and that you have a complete view of your patient records. We may share your patients’ breed, type, age, gender, diagnosis, and location with other veterinarians, academia, and other industry partners as a means of researching and supporting predictive, preventative and precision animal medicine. Our websites, platforms, products, and apps may also each be subject to additional terms and conditions. In addition:
We do not share personally identifiable information from your customers (including pet owner names, addresses, emails, telephone numbers, or health information on an individually identifiable animal), with any other veterinary healthcare providers, corporate veterinary groups, industry partners, manufacturers, or anyone else.
We may share your own data with you, as a veterinary healthcare provider, so you can use that information to deliver the best possible care to your patients.
We share practice data analytics, based on de-identified and anonymized information, with veterinarians, academia, and industry partners. For example, this may include data such as total prescribed medication in a certain region for a specific diagnosis or overall diagnostic percentages of animals with a particular disease, in order to identify trends in the market and inform overall animal care outcomes.
We work with academia and industry representatives on targeted research and marketing programs. Your participation in any targeted academia or industry representative research or marketing program is on an opt-in basis.
What we do with data – Pet owners
For pet owners accessing veterinarian storefronts or otherwise using our services, we collect data to help improve your user experience and help identify and close gaps in your animal’s care. Information we collect provides insights, which we help turn into action, which means healthier and happier pets.
We share information with your veterinarian, including any food or prescription diet or medicines that you provide your pet, so that it can be added to your animal’s medical records.
We use your information to provide customer service to you, like notifications for the care of your animal or working with your veterinarian to provide notifications for the care of your animal.
We do not share your personal information in any way.
What we do with data – All users
When you use our products and services, we may also use your information:
In order to maintain and improve our products and services by making sure they are working well. For example, knowing which pages of our website frequently result in confusing outcomes for customers helps us know where we need to improve our site design.
To help develop new products and services. For example, provision and assembling of a set of operational intelligence tools for Veterinary healthcare providers. The visuals will provide clinic inputs and local trends about disease.
In order to personalize your experience with our products and services according to the information we collect. This means we talk to cat owners about cats, and dog owners about dogs — or we remind you when you should schedule an appointment based on your animal’s veterinary care.
To provide services to you, including through our contractors. This includes sharing information with third parties that provide Ivee with email solutions, cloud hosting services, payment processing, website support and maintenance, and legal, regulatory, or audit services.
For legal reasons. We may share your personal information to comply with inquiries from governmental authorities, or to protect, defend, and exercise legal rights or claims, in connection with end-user license agreements, terms of service, or other applicable agreements, or as otherwise required by law. If we are legally required to share your information, we will attempt to notify you, unless such notification would violate the law or court order.
In the event of business transfer. If Ivee is involved in a sale of assets, merger, acquisition, business transfer, or other change of control, we may share your information with other entities involved. We will require any such successor business entity to honor this Privacy Policy, and we will notify you of any changes that could affect your information. In the event of a business transfer, unless we are otherwise required by law to retain or provide your information to the other entity, you may request that your information be deleted from our records.
Managing your data
Websites. You can adjust and manage the privacy of your information via our websites, which allow you to opt out of certain features that we offer. By adjusting your device or browser settings, you can manage information by adjusting your personal profile, your subscriptions, your cookies, and your location services.
Email. You can opt-out of emails through links in the emails you receive from us. Every email you receive from us will give you the ability to unsubscribe from receiving future emails.
Products. All use of products is subject to this privacy policy. You can withdraw your consent at any time by unsubscribing from the product and discontinuing use.
Security. All practice data is subject to an internal and 3rd party audit of security assessment. This is done to assure de-personalization and anonymization of practice data.
By Contacting Us. You can also contact us anytime at info@iveesoftware.com if you would like to change or update your personal information.
How we protect your data – Technical safeguards
The security and confidentiality of your information are extremely important to us. We have implemented technical, administrative, and physical security measures to protect your information. As part of our efforts to protect your information, we have technical safeguards in place across our products and services, which may include the following:
Requiring a password or a unique token in order for you to access your personal information;
Using firewalls to protect information held in our servers;
Utilizing Secure Socket Layer (SSL) encryption in transmitting personal information to our servers;
Limiting the number of personnel who have potential access to personal information; and
Routinely auditing the systems to protect the integrity of personal information.
There is always some risk that an unauthorized third party may find a way around our security systems. In the event of a security breach, the first thing we would do is notify you. This notice would include what happened, what information was breached, what Ivee is doing to respond, and who to contact with questions.
Protecting children’s privacy
Ivee does not knowingly sell products to, solicit, collect or retain personal information about children under the age of 18 without parental consent. If we learn that a child under 18 has submitted information to us without parental consent, we will take all reasonable measures to delete it from our databases and not use the information for any purpose (except where necessary to protect the child or others). If you become aware of any personally identifiable information we have collected from children under 18, please contact us at info@iveesoftware.com.
About this policy
We comply with data privacy regulations applicable in the jurisdiction in which we operate. We review and may revise this policy from time to time as we add new features and services, as laws change, and as industry best practices evolve. We indicate the date the most recent changes were published on this page. If we update the privacy policy with significant changes, we will let you know, for example by placing a note on our website. Please review this policy periodically, especially before you provide any information to us.
This Policy applies to website visitors, veterinary healthcare providers, pet owners, application and product users, academia, industry representatives and other customers of Ivee. and its affiliated entities and business units in the United States. By using our website, downloading any application from our website, or using our products or services, you signify your acceptance of this privacy policy.
This Privacy Policy doesn’t apply to other companies that advertise our services, or to services offered by other companies, including those that may be linked to our services.
How to contact us with questions
If you have any questions about this policy or our practices at IVEE, please contact us.
Snowcap Innovations Inc. DBA Ivee
info@iveesoftware.com
Policy Updated: January 3, 2022
California Privacy Supplement
This CALIFORNIA PRIVACY SUPPLEMENT (“Supplement”) is in addition to the information contained in the Ivee Privacy Policy and applies to California residents. We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other related privacy laws. Any terms defined in the CCPA have the same meaning when used in this supplement.
Ivee customers, products, and services
Where Ivee customer interacts with Ivee products and/or services, including, but not limited to Ivee websites, applications, services, and products, Ivee collects information on California residents that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”). We may obtain data provided by veterinarian customers, directly from individuals using Ivee products and services such as websites or applications, and from consumers purchasing goods or services from Ivee. Ivee has collected the following categories of Personal Information from consumers located in the State of California within the last twelve (12) months:
Identifiers including names, mailing addresses, unique personal identifiers, ISP addresses, account names, social security numbers, driver's license numbers, and other similar identifiers;
Personal information under Cal. Civ. Code Sec. 1798.80 including names, social security numbers, telephone numbers, driver's license numbers, credit card numbers, account numbers, and other financial information of Ivee customers who have purchased goods or services;
Commercial information such as products or services purchased, and purchasing history; and
Internet or similar network activity such as browsing history, search history, or users’ interaction with Ivee websites, apps, or ads.
Job applicants and employees
In addition to Personal Information set forth above, Ivee also collects information provided by job applicants and employees of Ivee. Ivee has collected the following categories of Personal Information from job applicants and employees located in the State of California within the last twelve (12) months:
Protected classification characteristics such as age, race, ancestry, national origin, marital status, medical conditions, veteran status; and
Professional or employment-related information including job history or performance evaluations.
Excluded information
Ivee does not collect biometric information, audio, visual, thermal, olfactory, or other sensory data, educational records, non-public Family Education Rights and Privacy Act-related data, or inferences drawn from Personal Information. Personal Information does not include information that is de-identified, anonymized or aggregated, publicly available in government records, and information otherwise excluded from CCPA’s scope including pursuant to the Fair Credit Reporting Act, the Gramm-Leach-Bliley Act, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other excluded state and federal laws.
Use of personal information
Ivee uses Personal Information as set forth in the Ivee Privacy Policy. Ivee has not sold the Personal Information of any California resident in the last 12 months.
Deletion requests (‘Right to Forget’)
Ivee complies with your rights regarding your Personal Information, including the right to request deletion of your Personal Information. Where Ivee receives a validated request, and Ivee is not otherwise legally obligated to retain such Personal Information, Ivee will delete your Personal Information. Ivee may deny your deletion request where it is legally required to retain your Personal Information, including as follows:
Where IVEE has a legal obligation to retain your Personal Information, records related to the sale of controlled products, veterinary board data retention requirements, and where otherwise subject to state or federal law requiring the retention of data;
Where it is necessary to protect you from unwanted data misuse, fraudulent activity, or to maintain the security of data, data security, and the protection of data security incidents;
Where retention of data by Ivee is to comply with a legal or contractual requirement to an Ivee customer, such as a veterinarian who is required by veterinary board rules to retain your Personal Information related to your pet’s medical records; and
To make use of any Personal Information pursuant to other recognized exceptions in the CCPA.
CCPA requests
Requests to access or delete Personal Information may be made by contacting support: info@iveesoftware.com. Only you or a person registered with the California Secretary of State that you authorize to act on your behalf may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your child. You may only request access or deletion of Personal Information twice in any 12-month period. Your request must contain a valid email address and describe within sufficient detail such that Ivee may evaluate and respond to such request. Ivee will not respond to requests without a verifiable email address. Making a request does not require you to create an account. Ivee does not discriminate against anyone making a CCPA request, and will not deny goods or services, charge different prices, or provide a different level of quality of goods or services based on any CCPA request. Ivee will comply with the statutory time periods in which to respond to any CCPA request, and where we require additional time to comply with a request, we shall communicate with you on that request via email. We may also respond via email stating the reasons why we cannot respond to your request, cannot verify you, or cannot comply with a request. Where data is requested, Ivee will select a format to provide a response to allow you to transmit that information to another entity. Where requests are deemed by Ivee to be excessive, repetitive, or unfounded, Ivee may charge a fee for responding to your request.
About This Supplement
This Supplement applies to website visitors, veterinary healthcare providers, pet owners, application and product users, academia, industry representatives and other customers of Ivee. and its affiliated entities and business units in the United States.
Questions or comments? Contact us at info@iveesoftware.com. Or visit us at iveesoftware.com
Changes to CA Supplement
Ivee may change or amend this supplement at any time, and any changes shall appear on the Ivee website at iveesoftware.com.
Contact
You may contact IVEE about your rights under CCPA as follows:
Snowcap Innovations Inc. DBA Ivee